Quality Assurance (QA) (QA)

The process of identifying problems in service delivery, designing activities to overcome these problems, and following up to ensure that no new problems have developed and that corrective actions have been effective. The emphasis is on meeting minimum standards of care.

All actions taken to ensure that standards and procedures are adhered to and that delivered products or services meet performance requirements. 2. The planned systematic activities necessary to ensure that a component, module, or system conforms to established technical requirements. 3. The policy, procedures, and systematic actions established in an enterprise for the purpose of providing and maintaining a specified degree of confidence in data integrity and accuracy throughout the life cycle of the data, which includes input, update, manipulation, and output.