A process of qualifying, endorsing, and "licensing" entities that perform certification of businesses, products, processes, or services.
- Browse Related Terms: Accreditation, benchmarking, certification, Chamber of commerce, Destination Marketing Organization (DMO), DMO (Destination Marketing Organization), Ecotourism, Ecotourism certification, Life Cycle assessment, Mayan Long Count Calendar, Pareidolia, Product Life Cycle, Sustainable tourism, Sustainable tourism certifications, System
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A Greek word translated approximately to mean “disclosure of things previously hidden,” it is a term most often applied to the end of the world, the dawn of a new world or the revelation before mankind’s final judgment.
- Browse Related Terms: Apocalypse, Disembodied Voice, electronic voice phenomena (EVP), Fulfillment piece, Mass or mainstream tourism, ORB, Paranormal, Paranormal Pop Culture, Residual Haunting, Shadow Person, unidentified flying object (UFO)
Any visitor service or product which tourists would enjoy visiting or using. An attraction may not be an “attractor” but can still be an attraction. To be considered an attraction, a product must be: a. Findable (clearly located on maps and street addresses, and directions provided). If tourists can’t find the facility, it is not a tourist attraction.
- Browse Related Terms: Attraction, Attractor, Back to back, Day tour, Departure point, gateway, Gateway city, Global Positioning System (GPS), Inquiry, Reassurance sign, Receptive operator, Reconnaissance, Sightseeing tour
A significant tourist attraction, which compels visitation. The primary “must sees” in an area. The top reasons a tourist would choose to visit this area.
- Browse Related Terms: Attraction, Attractor, Back to back, Day tour, Departure point, gateway, Gateway city, Global Positioning System (GPS), Inquiry, Reassurance sign, Receptive operator, Reconnaissance, Sightseeing tour
A term used to describe tours operating on a consistent, continuing basis. For instance, a motorcoach arriving in a city from a cross-country tour may conclude the first tour upon arrival, then transport a second group back along the same route to the origination city of the first tour
- Browse Related Terms: Attraction, Attractor, Back to back, Day tour, Departure point, gateway, Gateway city, Global Positioning System (GPS), Inquiry, Reassurance sign, Receptive operator, Reconnaissance, Sightseeing tour
Overnight accommodations usually in a private home or boarding house, often with a full American-style or Continental breakfast included in one rate.
- Browse Related Terms: Bed and breakfast (B&B), Confidential tariff, Day rate, Demand generators, Destination alliance, Double-occupancy rate, Double-room rate, familiarization (FAM) tour, Familiarization Trip, Function room, Group rate, Scheduled tour, Shells, Shore excursion, tariff, Tiered pricing
The person in charge of luggage at a hotel.
- Browse Related Terms: Bell captain, Fly/drive tour, Foreign Independent Travel or Foreign Individual Travel - FIT, Full house, Hotel Package, Rack rate, Supplier
The process of comparing performance and processes within an industry to assess relative position against either a set industry standard or against those who are “best in class” (Synergy, 2000).
- Browse Related Terms: Accreditation, benchmarking, certification, Chamber of commerce, Destination Marketing Organization (DMO), DMO (Destination Marketing Organization), Ecotourism, Ecotourism certification, Life Cycle assessment, Mayan Long Count Calendar, Pareidolia, Product Life Cycle, Sustainable tourism, Sustainable tourism certifications, System
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Used to designate highest quality, excellence, or superior practices in a particular field by a tourism operator.
- Browse Related Terms: Best practice(s), Demographics, destination, Ecotour, Educational/interpretive signage, Geotourism (1998), Rack card, Simple random sample, Teaser piece, Theme tour, Trailblazing signage, Wayfinding signage
A number of rooms, seats, or space reserved in advance, usually by wholesalers, tour operators, or receptive operators who intend to sell them as components of tour packages.
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Informally defined as an exploding meteor that resembles a bright fireball.
- Browse Related Terms: Bolide, Community, Cultural tourism, culture, Degradation, Interpretation, National Historic Preservation Act of 1966 16 U.S.C. 470 et seq. (1966), 80 Stat. 915, Pub. L. 89-665, Native American Graves Protection and Repatriation Act (NAGPRA), Possession, Standard
A document which purchasers of tours must complete to give the operator full particulars about who is buying the tour. It states exactly what is being purchased (including options) and must be signed as acknowledgment that the liability clause has been read and understood.
- Browse Related Terms: Booking form, BPA, Demands, Downgrade, Package Tour, Travel agent, Upgrade, Volume purchase, Voucher, Wholesaler
Blanket Purchase Agreement. These are agreements with vendors that allow buyers to make repetitive types of purchases over a period of time with a summarized bill sent by the vendor once a month.
- Browse Related Terms: Booking form, BPA, Demands, Downgrade, Package Tour, Travel agent, Upgrade, Volume purchase, Voucher, Wholesaler
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The point at which revenues and expenses are the same. For example, the BEP is the number of products (or seats, cabins, tickets, etc.) that must be sold for a company to break even. The BEP is calculated as fixed costs divided by the selling price less variable costs. See reasonable number.
- Browse Related Terms: Break-even point (BEP), Break-even pricing, extension, Fixed costs, Incentive tour, Value, Value-added tax (VAT), Value-based pricing, Variable costs, Wholesale, Word-of-mouth promotion
Pricing a product based on a forecast of the break-even point and the cost of achieving the break-even point.
- Browse Related Terms: Break-even point (BEP), Break-even pricing, extension, Fixed costs, Incentive tour, Value, Value-added tax (VAT), Value-based pricing, Variable costs, Wholesale, Word-of-mouth promotion
Expenses budgeted for a tour but not used or expended, thus resulting in additional profit to the tour operator. Examples include meals budgeted but not consumed, currency fluctuations in favor of the tour operator, or the tour selling to much larger numbers of passengers than expected.
- Browse Related Terms: Breakage, Budgeted income statement, Chain-ratio method, Descriptive research, Destination management company (DMC), Direct marketing, Sustainable development, SWOT analysis, Target market, Telemarketing, Tour operator, Variance report
A budget that measures total assets and liabilities.
- Browse Related Terms: Budgeted balance sheet, Cryptozoology, Departure tax, Deposit policy, Duty-free imports, Folio, Secondary information, Strategic plan, Visa
A budget that tracks revenues and expenses. Also called the profit and loss statement.
- Browse Related Terms: Breakage, Budgeted income statement, Chain-ratio method, Descriptive research, Destination management company (DMC), Direct marketing, Sustainable development, SWOT analysis, Target market, Telemarketing, Tour operator, Variance report
A company that provides transportation services, such as motorcoach companies, airlines, cruise lines, and rental car agencies.
- Browse Related Terms: carrier, Charter, Deadheading, DMC (Destination Management Company), Docent, Double double, Driver-guide, Escorted service, Ground operator, Product Extension, Retail agency, Sightseeing companies, Sightseeing guide, Step-on guide, Subcontractor
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Carrying capacity refers to the number of visitors that can adequately be accommodated with existing infrastructure including lodging, dining, public bathrooms, roads, parking, etc.
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