SLA (Service Level Agreement)

An agreement between the provider and consumer of a service which stipulates a set of properties or attributes that the service must satisfy, possibly together with a definition of the payment and/or penalties associated with meeting or failing to meet the agreed criteria. See also: Service Level Objective

A contract in which a service provider agrees to deliver a minimum level of service.

A Service Level Agreement is a contract in which a service provider agrees to deliver a minimum level of service.

The agreement between a user and a computing service provider to determine the type, capacity, and quality of service. SLAs are used by vendors and customers as well as internally by IT shops and their end users. They can specify, for example, bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (network down, machine failure, etc.), and steps to be taken in the event of problems with penalties for non-compliance.

is the policy that a Cloud providing company will make to its clients to guarantee how their services will work. In the case of the various Cloud services (SaaS, PaaS, etc) the SLA will be different depending upon what you are paying for, e.g. Amazon Web Services guarantees a 99.9% uptime SLA or will compensate for time down.

parameters dictated by a business unit to a service provider as to performance, availability, and resiliency.

An agreement between a service provider and a customer regulating offered service in several aspects, from amount of resources available to time availability, up to faults recovery timeframe.