Scheduled flightsAir flights that are publicly scheduled and promoted by major airlines.
Scheduled tourA tour that’s set in a tour operator’s regular schedule of tour departures and that’s often sold to the general public.
Secondary informationResearch data that was collected by another company or person and usually for a purpose that’s different than the research objectives and tasks at hand.
ShellsPreprinted brochures with photos, illustrations, and graphics but no text; also called slicks.
Shore excursionA land tour, usually available at ports of call, sold by cruise lines or tour operators to cruise passengers.
Shoulder seasonThose periods between the peak and off season when destination demand is moderate.
Sightseeing tourShort excursions of usually a few hours that focus on sightseeing and/or attraction visits.
Simple random sampleA sample that draws a group of respondents randomly from all members of the population.
Special event tourA travel package that features major happenings, such as concerts or sporting events, as the reason for the journey.
Split itineraryAn itinerary in which part of the group does one thing while the other part does something else.
StakeholdersParties who may be affected by agency decisions and actions (i.e., user groups, elected officials, commercial interests, environmentalists, park managers…
Standarda statement that describes an acceptable level of performance, excellence, or attainment in that particular activity.
Step-on guideA highly knowledgeable guide whom “steps-on” an incoming motorcoach and provides narrative interpretation for the experience.
Strategic planA written plan outlining a government agency's framework for management.
SubcontractorA contractor who enters into a contract with a prime contractor.
SupplierThe actual producer and seller of a unit of travel merchandise, such as a carrier, hotel or sightseeing operator.
Sustainable DevelopmentDevelopment with the goal of preserving environmental quality, natural resources and livability for present and future generations.
Sustainable tourismAccording to the World Tourism Organization, “envisaged as leading to management of all resources in such a way that economic, social and aesthetic…
Sustainable tourism certificationsPrograms that measure a range of environmental, socio-cultural, and economic equity issues both internally (within the business, service, or product) and…
SWOT analysisA summary of a company’s strengths and weaknesses, and the environmental opportunities and threats that will most influence it.
SystemPhysically connected generation, transmission, and distribution facilities operated as an integrated unit under one central management, or operating…